Terms, privacy and cancellation

Everything worth knowing about Streamer Coach is here: what it is, what it costs, what we do with your data, and how to leave. It is written to be understood, not to cover us.

Creating an account means accepting what this page says.

How to reach us

Write to us through the contact form at the foot of this page. It is the same route for everything: cancellations, refunds, personal data, and anything else.

Include the email you created the account with, what you expected to happen, and what happened. If it is about a charge, add the approximate date.

Never send us passwords or your full card number. We will never ask for them.

What the service is

Streamer Coach helps you plan, grow, and monetise your channel. It answers by chat, reviews images you upload, and generates thumbnails.

It is not a person. The replies are produced by an artificial intelligence model. Nicole designed the approach, the material, and the judgement behind the answers, and does not write each one.

A model can be confidently wrong: it can invent a fact, misquote a figure, or recommend something that does not fit your case. Treat the replies as the start of a decision rather than the end, and check the numbers before using them on anything that costs you money. Nothing it says is legal, accounting, tax, financial, or medical advice.

You must be 18 or older. The account is personal: do not share it or resell it.

Price and limits

The trial runs for 7 days and requires a card. Unless you cancel before it ends, the subscription renews at USD 19 a month. Cancelling during the trial ends access immediately.

After that, the plan costs USD 19 a month. This is founder pricing and it will rise for people who join later. If you are already subscribed, we tell you before anything changes. It is charged up front and renews on its own until you cancel.

The paid plan includes a set number of replies, searches, image reviews, and thumbnails per billing period, with a daily ceiling on thumbnails. The counters reset with each paid period rather than on the first of the month. When you reach a limit, that feature pauses until the next period and the rest keeps working. We publish the current numbers inside the application, and if provider costs change we can adjust them after telling you.

If a charge does not go through, you keep access for 3 days while it is retried, with thumbnail generation switched off. If it still fails, access closes and your data stays until you delete it.

Cancelling

You can cancel whenever you like. There is no minimum term, nobody to phone, and no explanation to give.

The fastest way: open the application, go to your account settings, and choose to manage the subscription. The cancellation takes effect immediately.

You do not need the account to ask. Write to us through the form with your email and the phrase “I want to cancel”. Within 24 hours we reply with a reference code and do what is needed to make it effective.

You keep access until the end of the period you already paid for, and when that period ends nothing is charged again. Your conversations stay in case you come back; deleting them is a separate step.

The 30-day guarantee

30 days from the day you paid, no questions.

If Streamer Coach is not for you, write to us within those 30 days and we refund everything. We will not ask why, and we will not put an offer in front of you to talk you out of it. How much you used it changes nothing: you can talk to the coach every day for a month, decide it did not help, and the guarantee still stands.

When we refund you, access ends at that point. You do not keep the coach for the rest of the month.

To ask, write to us through the form with your email and the phrase “I want my money back”. We answer within 24 hours with a reference code and start the refund.

After 30 days we do not refund part of a month already started, except for billing errors: if we charged you too much, charged you after a cancellation, or charged twice, we refund the full difference.

Refunds go back to the same payment method. How long it takes to appear is up to your bank, and it is usually a few working days.

None of this reduces the consumer protections the law where you live gives you. If anything here contradicts them, they win.

What we store

Your email. It lives in the account system you sign in through. We also keep a scrambled version, which counts your usage limits without reading the address again.

Your conversations. The messages you write and the coach’s replies are saved so you can come back to them. The coach also notes specific things about your goals so it stops asking you twice.

Your usage and your plan. How many replies, reviews, and generations you have used, and whether you are on trial, paid up, or behind on a payment.

Images. See images.

We do not store your IP address or your browser: to stop abuse we compute an irreversible code from an approximate version of your network and browser, and keep only that code. We do not store card details either, because Stripe handles the payment and we only receive the outcome.

We use one cookie of our own to recognise your session before you create an account, and the sign-in system’s cookies to keep you signed in. We use no advertising cookies.

Who we share it with

Our artificial intelligence provider (United States). It receives your messages, that conversation’s history, the relevant study material, images you upload for review, and, if you generate a thumbnail, the text you describe and the reference you chose. We do not send your email or your name with those requests. Without this the coach cannot answer.

Supabase hosts the database, the images, and the account system, and sends the emails with your access code. Vercel hosts the application and runs bot detection. Stripe processes payments and cancellations. Cloudflare Turnstile checks you are not a bot and receives your IP address at that moment. PostHog measures usage with a short list of events, without recording your screen or your messages.

On the public site, the newsletter form sends your email to MailerLite and the fonts load from Google.

Who can read your conversations

A short list of authorised people can open a conversation to review the quality of the coach. Every time someone opens one it is logged before the text appears on screen, and if that log cannot be written, the conversation is not shown.

We do not use your conversations to train our own models.

Write in the chat only what you are comfortable sharing. Avoid passwords, card details, and other people’s documents.

Images and your photo

Images you upload for feedback are kept in private storage, with no link anyone could guess, and delete themselves after 30 days. Thumbnails the tool generates are kept the same way, also for 30 days, so you can download them; downloads use a signed link that expires after 15 minutes.

You can save a photo of yourself as a reference and reuse it, so a thumbnail can look like you without uploading the same image every time. It stays in private storage tied to your account until you replace it, delete it, or delete your account. When you choose it as a reference for a thumbnail, it is sent to the image model, which creates a new image resembling you. Save only a photo of yourself, and only if you are 18 or older. We check the image content before saving it. That review verifies neither your identity nor your age.

Before uploading, check the image shows no names, private messages, or other people’s details: a thumbnail usually has text on it, and that text travels with the image. Do not upload images of other people without their permission.

You can delete an image from the application whenever you like. Deleting a conversation deletes the images you reviewed in it, and deleting your account deletes them all.

Thumbnails come out at 1280 by 720 pixels in JPG, which is what YouTube asks for. Ones made before 10 August 2026 are WebP at 1536 by 1024 and can still be downloaded until their 30 days are up. You can use them on your channels, bearing in mind that a generated image can resemble another from the same tool.

Your rights and deleting your account

You can ask for your data, correct it, or have it deleted. You can delete a conversation or your whole account from inside the application, or write to us through the form. We answer within 24 hours.

To delete the account, open settings and choose to delete it. For safety we ask for a recent access code, so nobody can delete your account from a session you left open.

This removes your profile and goals, all your conversations and what the coach remembered about you, the images you uploaded and the thumbnails you generated, your assessments, progress and missions, your plan record, and your sign-in account. It is final: there is no bin and we cannot undo it.

Administrative and accounting records remain, with your identifier replaced by a meaningless code that cannot lead back to you, so the business accounts balance. Stripe keeps the billing records tax law requires of it.

Deleting the account does not cancel billing on its own. Cancel the subscription first, then delete the account.

Giving us any of this is voluntary. Without your email you cannot create an account, because it is the only way we have to recognise you when you sign in.

What you may not do

The photo you save as a reference must be of you. Do not upload images of other people without their permission, sexual content involving minors, or material you have no right to use. Do not use the service to harass anyone or to work around the usage limits.

If we find any of this we can close the account without a refund.

Interruptions, changes and governing law

We do what we can to keep the service up, and there can still be outages from maintenance or from provider failures. We do not promise continuous availability.

If we change anything on this page we update the date at the top and tell you inside the application before it affects you.

The seller is Nicole, who lives in Texas, United States, so this contract is governed by the law of the State of Texas and the federal law of the United States. If you buy from another country, the consumer protections where you live still apply as far as they reach. Nothing here is meant to take away a right your own law gives you.

If you are not satisfied with our answer, you can complain to the consumer protection authority where you live. The seller lives in the United States, so you can also complain to the Federal Trade Commission.