Cancellation button

Cancelling

You can stop the subscription whenever you like. There is no minimum term, nobody to phone, and no explanation to give.

The quickest way

If you can sign in, open the application, go to your account settings, and choose to manage the subscription. You can cancel there and it takes effect immediately.

Without signing in

You do not need the account to ask. Write to the support address at the foot of this page with:

• the email you created the account with,
• and the words “I am cancelling”.

Within 24 hours we reply through the same channel with a reference code for your request and take the steps needed to make the cancellation effective.

What happens next

You keep access until the end of the period you already paid for. When that period ends, nothing is charged again.

We do not refund part of a month already under way, apart from the cases set out in refunds.

Your conversations and your data stay in case you come back. If you want them gone, that is a separate step, on the delete your account page.