Refunds

The short rule

You can cancel whenever you like. Access continues to the end of the period you already paid for. We do not refund part of a month already under way.

There are two exceptions, and we always honour them.

The right to withdraw

We give you 10 calendar days from purchase to withdraw, with no reason required and at no cost. This is our policy rather than a legal obligation, since the seller lives in the United States. If your own law gives you something broader, yours applies.

That right has a limit for digital services: it stops applying once you have used the service. Coach Nicobot is delivered and usable immediately, so if you have already had conversations with the coach inside those 10 days, withdrawal no longer covers that period.

In practice: if you paid and have not used it yet, write to us within 10 days and we return the full amount. How to ask is on the withdrawal page.

To be plain about it before you pay: the 7-day trial exists precisely so you can try the coach without spending anything.

Billing errors

If we charged you too much, charged you after a cancellation, or charged you twice, we return the difference in full. Write to us and we will sort it out.

How to ask

Write to the support address at the foot of this page with your account email and what happened. We answer within 24 hours with a reference code.

Refunds go back to the same payment method. How long it takes to appear is up to your bank, and it is usually a few working days.

What this page does not change

None of the above reduces the consumer protections of the place you live. If anything here contradicts them, they win.